Shri Shiddeshwer Jewellery and Refinery (SSJR) — Returns”).
💎 Delivery & Returns Policy
Effective Date: [Add Date]
Business Name: Shri Shiddeshwer Jewellery and Refinery (SSJR)
Address: 159, Gandhi Chowk, Main Bazar, Saundatti, Tal – Saundatti, Dist – Belgaum, Pin – 591126
Website: https://rohit.blog107.com
Contact: [Add Email ID] | [Add Phone No.]
1. Overview
At SSJR, we are committed to ensuring a smooth and secure delivery experience for all jewellery purchases.
This policy explains how we handle shipping, delivery timelines, returns, exchanges, and refunds.
2. Shipping & Delivery
2.1 Order Processing Time
Orders are typically processed within 2–3 working days after payment confirmation.
Custom-made or special orders may take 7–15 working days depending on design and production time.
2.2 Delivery Timeline
Within Karnataka: 3–5 working days after dispatch.
Other Indian states: 5–10 working days after dispatch.
Rural or remote areas: May take additional time depending on courier services.
We use trusted courier partners to ensure your jewellery is delivered safely and securely.
2.3 Shipping Charges
Shipping is free for orders above ₹10,000.
For orders below ₹10,000, a standard delivery charge of ₹150 applies.
Additional charges may apply for express or insured delivery (optional).
2.4 Order Tracking
Once your order is dispatched, a tracking number will be shared via SMS, WhatsApp, or email so you can track your shipment in real-time.
2.5 Delivery Verification
For high-value jewellery, signature and valid ID proof may be required upon delivery for security reasons.
3. Returns & Exchanges
3.1 Eligibility for Returns
We accept returns or exchanges under the following conditions:
The item is unused, unworn, and undamaged.
It must be returned in original packaging with all tags, bills, and certificates (if any).
The return request must be made within 7 days of delivery.
Note: Custom-made, personalized, or engraved jewellery cannot be returned or exchanged unless there is a manufacturing defect.
3.2 How to Initiate a Return
Contact us at [Add Email ID / WhatsApp Number] within 7 days of receiving your order.
Share your order number, reason for return, and clear photos (if damaged).
Wait for our confirmation and return instructions before sending the item.
Unauthorized returns without prior approval will not be accepted.
3.3 Return Shipping
Customers are responsible for safe return shipping unless the return is due to an error or damage from our side.
We recommend using insured and trackable courier services to prevent loss during transit.
4. Refund Policy
4.1 Refund Process
Once we receive and inspect the returned item, we will notify you via email/WhatsApp.
Approved refunds will be processed within 7–10 business days to the original payment method.
4.2 Deductions
Shipping charges, handling fees, or payment gateway charges may be deducted from your refund.
If free shipping was offered, the actual shipping cost may be adjusted during refund.
4.3 Non-Refundable Items
Custom orders, special designs, engraved pieces, and gift cards are non-refundable.
Items returned after 7 days will not be eligible for refund.
5. Exchange Policy
You may request an exchange for:
Wrong size (ring/bangle, etc.)
Manufacturing defect
Different product (subject to approval)
If the replacement product costs more, you must pay the price difference. If it costs less, the balance will be credited as store credit.
6. Damaged or Defective Items
If you receive a damaged or defective product:
Inform us within 48 hours of delivery with unboxing photos/video.
We will verify and arrange replacement or refund at no extra cost.
Claims made after 48 hours may not be accepted.
7. Order Cancellation
Orders can be cancelled before dispatch by contacting customer support.
Once shipped, cancellation is not possible.
For custom or made-to-order jewellery, cancellation is not allowed after production begins.
8. Responsibility & Risk
SSJR is not responsible for delays due to courier or unforeseen events (natural disasters, strikes, etc.).
Risk passes to the customer once the item is delivered to the provided address.
9. Contact for Returns & Support
📍 Shri Shiddeshwer Jewellery and Refinery (SSJR)
159, Gandhi Chowk, Main Bazar, Saundatti, Dist – Belgaum, Karnataka – 591126
📞 [Add Phone Number]
📧 [Add Email Address]
📲 Instagram | YouTube | Facebook
10. Updates to this Policy
We may update this Delivery & Returns Policy from time to time. Any changes will be posted on this page with a new “Last Updated” date.
✅ Tip for Website Setup:
Add this page under your website footer → “Delivery & Returns”
Also link it inside your Terms & Conditions page
Include a “I agree to Delivery & Returns Policy” checkbox at checkout (optional, but professional)